Paula Jones Personal Insurance Assistant Account Manager

About:

As a personal insurance assistant account manager, Paula specializes
in personal insurance, auto & home insurance, policy management, and customer service.

Experience:

With 30+ years of experience, Paula produces summaries, policy changes, proposals, and completes coverage reviews within designated timelines. She responds to internal marketing requests, identifies cross sell and up sell opportunities, and assists the personal insurance team with new business applications.

Prior to Lawley, Paula gained extensive customer service experience, focusing on problem-solving, communication, and building strong client relationships. Her dedication to service helped her guide clients through transitions while maintaining lasting connections. Paula joined Lawley when Shoff Darby Insurance Agency merged with Lawley in 2023.