

203.281.8565 | kcolella@lawleyinsurance.com | North Haven, CT
As a personal insurance account manager, Kathleen specializes in
personal insurance, client management, and customer service.
Personal Insurance
Client Management
Customer Service
As a personal insurance account manager, Kathleen specializes in personal insurance, client management, and customer service.
With 35+ years of experience, Kathleen develops new business, conducts consultative conversations, and builds strong relationships with carriers and clients. She manages an assigned book of business, handling renewals, endorsements, and insurance documents, while delivering exceptional service and guidance to support her clients. Kathleen joined Lawley when Shoff Darby Insurance Agency merged with Lawley in 2023 and was previously an account manager. Before entering the insurance industry, she worked for a local police department as a financial administrator, where she also managed a pawn & fencing program.
Kathleen holds a Property & Casualty license.
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