Alyssa Rivera

About:

As a business insurance certificate assistant, Alyssa specializes in middle market insurance, business insurance, certificates, and customer service.

Experience:

With 5+ years of experience, Alyssa manages certificate processing, reviews certificate requirements, and escalates any compliance gaps to the account manager. She collaborates with the business insurance team to address client inquiries and ensure compliance with insurance regulations. Alyssa was previously a business insurance assistant account manager at Lawley.

Prior to Lawley, Alyssa worked as a receptionist and assistant account manager, where she gained experience with administrative organization, certificates, binders, endorsements, billing, and renewals processes. These roles helped strengthen her skills in customer service and insurance operations.