716.849.8298 | jthurston@lawleyinsurance.com | West Seneca
Medicare Insurance Plans
NYS Individual Marketplace
Relationship Building
Customer Service
As a Medicare & Individual Health Insurance Client Service Specialist, Janice specializes in Medicare insurance plans, NYS individual marketplace, relationship building, and customer service.
With 30+ years of customer service experience, Janice supports the Lawley Medicare Solutions Team with strategic initiatives to best assist clients with their health insurance needs. She supports a book of business by coordinating plan comparisons and presentations, maintaining compliance with CMS/Medicare Insurance regulations, scheduling appointments, ensuring accurate data entry, and providing superior service.
Previously, Janice was a Medicare & individual health insurance administrative assistant at Lawley.
Prior to Lawley, Janice gained valuable experience in the medical industry as she was a charge nurse at a local skilled-nursing facility and a medical-surgical RN staff nurse at Sister’s Hospital.
anice holds a Life, Accident & Health License and is a US Airforce Veteran with several service certifications.
Janice earned an associate’s degree from Trocaire College.
Janice is involved in her community through several charitable organizations.
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