Krista VoigtACSR Business Claims Team Lead

About:

As business claims team lead, Krista specializes in business insurance, personal insurance, claims, homeowner’s insurance, and customer service.

Experience:

With 15+ years of experience, Krista oversees staff functions, identifies training opportunities, and finds ways to improve team efficiency. She balances and assigns workloads, facilitates team meetings, and plays a key role in planning for business needs.

Krista also manages her own book of business, supports account servicing, and handles renewals, cancellations, and marketing submissions. As a mentor, she actively coaches team members and serves as a resource for training and development.

Previously, Krista was a business insurance senior claims consultant. Prior to Lawley, Krista gained extensive experience as a claims analyst for Travelers Insurance, where she reviewed and processed insurance claims, ensuring accuracy, compliance with policy coverage, and timely resolution.

Accreditations:

Krista is an Accredited Customer Service Representative in Personal Insurance (ACSR)
and holds a NYS Property and Casualty Brokers License.