Recently, our Director of Operations, Reggie Dejean, was quoted in a Buffalo Business First article,  “Insurance firms use AI to analyze data while humans focus on risk management.”

In the article, Dejean addresses how artificial intelligence can assist clients, streamline operational processes, and help ensure comprehensive coverage at competitive rates. Additionally, he highlights how Lawley is utilizing and incorporating AI, including submitting coverages, the formation of an AI committee, and providing access to Microsoft Copilot.
As Dejean notes, “Interpreting that data and making sure that we contextualize it for clients and present it the right way is of the utmost importance. You can’t rely on the AI tool alone.”
At Lawley, our commitment remains to protect what matters most to our clients by combining extensive industry knowledge with personalized service. As we integrate AI technologies into our operations, we remain guided by the same values that have defined us for more than seventy years: relationship building, integrity, and a dedication to serving our clients and communities.