Commercial Insurance Account Manager – Small Business – Hybrid (Buffalo, NY)

Commercial Insurance Account Manager – Small Business – Hybrid (Buffalo, NY)

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Lawley is in search of a Commercial Insurance Account Manager for their select (small business) commercial team in the Buffalo office! This position can be fully remote with occasional visits to the office for the right candidate. This position will work with an established select (small business) book of business, consulting clients on coverage, advising them on concerns, and cross/selling and upselling when appropriate. The ideal candidate has at least three years of experience servicing all aspects of commercial insurance accounts, a P&C license, and expert knowledge of insurance products and documents. This position includes a full package, including competitive benefits, generous PTO / holiday schedule, hybrid/ remote flexibility, and learning and development opportunities! If you have experience in servicing commercial accounts, a license, and the desire to join one of the best organizations in WNY, please consider applying today!

Fundamental Components of the Job:

• Manage an established book of business assigned specifically to you which would include renewals, providing summaries, ordering and issuing binders, certificates, policies, proposals and other insurance documents within designated timelines
• Conduct consultative conversations with a Commercial client base; establish & maintain carrier and client relationships
• Obtaining non-marketed renewal quotes from existing carriers, completing renewal processes and handle non-renewal and cancellations for cause; prepare complete marketing submissions on existing clients as needed

Other functions of the job:
• Identify cross sell and up-sell opportunities as appropriate
• Expand and grow in your role when supporting miscellaneous duties as requested

Skills/Traits That We Value for This Role:

• Insurance experience in customer service or account management for 3 years or more
• Property/Casualty License (all lines)
• Relevant knowledge of insurance products, documents and usages
• Computers skills are a must! Word, Excel and Outlook. Applied/EPIC experience is preferred
• Ability to work well independently and on a team
• Incredible attention to detail and organizational skills
• Open to continuing education, college degree or equivalent industry designations
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Methodical, yet swift decision making skills
• Precise communication skills, even under time constraints

What’s in It for You?

A bit about Lawley!
• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (nearly 70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?
• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $56,750.00 to $101,279.75.

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