Employee Benefits Client Service Specialist – Large Accounts – Buffalo, NY (Hybrid)

Employee Benefits Client Service Specialist – Large Accounts – Buffalo, NY (Hybrid)

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Lawley is in search of an Employee Benefits Client Service Specialist in Buffalo, NY for their Employee Benefits Group Signature team! This position would focus on supporting a book of business managed by an Account Executive, including plan analysis and acting as a liaison between the client and carrier for billing, claim issues and membership questions. This position will also help coordinate large employer meetings / events! The ideal candidate would have insurance experience in customer service, a LAH license (or willing to pursue), and be proficient in Microsoft Office. Lawley is a family owned organization with strong core values that offers an emphasis on work / life balance. This position offers a competitive salary structure, generous benefits, a hybrid remote/in office schedule (once fully trained), and more! If you have benefits experience and the desire to join one of the best places to work in WNY, please consider applying today!

Fundamental Components of the Job:

• Support a book of business managed by an Account Executive, including plan analysis and acting as a liaison between the client and carrier for billing, claim issues and membership questions
• Assist with preparation of detailed benefit comparisons, coordinate client presentations with Client Relations Manager and Marketer
• Follow up on requests for information and attend open enrollment meetings
• Submit new and renewal paperwork to carriers, and assist in proposal preparation and renewal packages

Other functions of the job:
• Expand and grow in your role when supporting miscellaneous duties as requested

Skills/Traits That We Value for This Role:

• Insurance experience in customer service or account management for 3 years or more
• Life Accident & Health License; or willingness to pursue in first 90 days
• Computers skills are a must; Including Word, Excel, Outlook & PowerPoint
• Ability to work well independently and on a team
• Incredible attention to detail and organizational skills
• Open to continuing education, college degree preferred
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work quickly and efficiently
• Reliable Transportation
• Methodical, yet swift decision-making skills
• Precise verbal and written communication skills, even under time constraints

What’s in It for You?

A bit about Lawley!
• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (nearly 70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?
• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $43,642.50 to $72,737.50.

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