Director of Medicare & Individual Health – Buffalo or Jamestown, NY (Hybrid)

Director of Medicare & Individual Health – Buffalo or Jamestown, NY (Hybrid)

This is a consultative and strategic position in Lawley’s quickly growing Medicare division! Ideal candidate would have a strong sales leadership background and 7+ years of Medicare & Individual Health industry experience. Lawley is a family owned organization with strong core values and an emphasis on work/life balance. We offer competitive health benefits, hybrid flexibility, paid parking, generous PTO and holiday time, and the ability to grow with the organization! If you are an experienced Medicare professional and want to join one of the best places to work in insurance, please consider applying today!

Fundamental Components of the Job:

Oversee all sales operations for our Medicare and Individual Health Insurance division. Develop, lead, implement and promote long ‐term strategies that support the agency’s overall growth goals and objectives, including mergers, acquisitions and revenue growth in Medicare.
• Train and manage a team of Medicare sales consultants, including performance tracking against sales goals, adherence to ethical sales practices, and onboarding and training of new sales consultants across Lawley’s footprint
• Ensure organizational compliance with all federal and state Medicare regulations including CMS (Center for Medicare & Medicaid services) guidelines and updates
• Conduct training and communications for staff on Medicare compliance requirements and best practices
• Collaborate with Lawley’s marketing team to develop and execute lead generation campaigns, events, and community outreach initiatives while ensuring compliant messaging and outreach
• Collaborate with Medicare service team lead to ensure consistency in messaging and processes, coordinate efforts during key enrollment periods (AEP, OEP, SEP) to ensure sales consults have appropriate support
• Work with leaders across the organization to implement effective cross-selling campaigns
• Understand the requirements of existing clients and ensure their needs are being met and/or exceeded to drive retention while maintaining scalability
• Monitor financial targets, budgets and key metrics of the Medicare Division. Support and leverage technology and resources to drive consistency and create efficiencies

Other functions of the job:
• Support all Lawley initiatives as requested, guided by company values, sales culture, business needs and scorecard

Skills/Traits That We Value for This Role:

• A minimum of 7+ years of sales leadership and Medicare & Individual Health industry experience with significant time and responsibilities spent in a leadership and management role
• Demonstrated track record of building, leading, and motivating successful sales teams in a highly regulated environment
• Deep understanding of CMS regulations and Medicare compliance requirements
• Strong strategic planning, business development, and market expansion skills
• Life Accident & Health License; Professional Designations (AHIP and FWA required annually, CMS Medicare compliance training, etc.)
• Excellent organization, planning and prioritization skills
• Relevant knowledge of insurance products, documents and usages Creative strategist with excellent organizational, delegation and collaborative leadership skills, all levels
• Relevant knowledge of insurance products, documents and usages
• Word, Excel and Outlook proficiency; familiarity with Medicare related sites and concepts involving Agency Management Systems
• Incredible attention to detail and organizational skills
• Open to continuing education, or equivalent industry designations
• Positive attitude and precise communication skills, even in a fast-paced environment. Methodical, yet swift decision-making skills
• Willingness to travel approximately 15% of the time; primarily within Western and Southern New York State, and emerging market territories
• A passion to make customers and coworkers feel important and valued

What’s in It for You?

A bit about Lawley!
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (celebrating 70 years in 2025!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

Why Lawley?
• Position offers potential for an annual performance-based bonus
• Outstanding Benefits (Medical, Dental, Vision—and SO many more)
• Ample PTO (prorated based on start date), a generous holiday schedule and flexibility! (Hours are 8-430)
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

The compensation range for this position takes many factors into consideration including but not limited to: years of experience/training, skill set, and licenses/designations. It is not typical for an individual to be hired near the top of the range for a position as circumstances and location can vary in every hiring situation. A reasonable estimate of the current range is $117.814.48 to $196.359.13.

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