Claims Assistant – Buffalo, NY (Hybrid)

Claims Assistant – Buffalo, NY (Hybrid)

Ideal opportunity for a motivated individual to join and support our exemplary Claims team! Position is available due to a retirement, and will sit in our Buffalo office, and can be hybrid once training is successfully completed. If you are seeking an entry-level role and are interested in Insurance and Claims, explore working with the best team in the region! Training and a comprehensive package provided, including competitive salary, benefits, 401K, paid parking, growth, so much more! If you have some administrative experience and the desire to join one of the best places to work in Buffalo, please consider applying today!

Fundamental Components of the Job:

• Provide overall administrative support, including reporting, to the Claims Department (Department includes Commercial and Claims Management Consultants)
• Acquire knowledge and understanding on the depth of an insurance policy and the life cycle of a claim
• Become proficient in EPIC (Lawley’s CRM) and “ModMaster” (Workers Compensation experience modification) software
• Learn the claims handling process, including following up on opening claim diaries.
• Respond to internal and external customers in a timely manner

Other functions of the job:

• Expand and grow in your role when supporting miscellaneous duties as requested

Skills/Traits That We Value for This Role:

• Minimum of one-year experience in an administrative support or related position
• Associates’ Degree or higher preferred
• Proficiency in all Microsoft Office; Word, Excel, PowerPoint & Outlook; Applied/EPIC and ModMaster experience a plus, but is trainable
• Experience navigating windows-based software
• Ability to work well independently and collaboratively on a team
• Incredible attention to detail and organizational skills
• Positive attitude, even in a fast-paced environment
• A passion to make customers and coworkers feel important and valued
• Capability to work efficiently and with a high degree of accuracy
• Precise communication skills, even under time constraints

A bit about Lawley!

• We are not a call center environment
• We achieve success by building genuine relationships together, with our teams and clients
• We are a family owned insurance broker (nearly 70 years!)
• We are deeply committed to the communities we serve and love to get involved
• We work hard and play hard!!!

What’s in It for You?

• Competitive salary and referral bonuses!
• Expansive Benefits (Medical, Dental, Vision—and SO many more)
• 3 weeks of PTO (prorated based on start date) AND a generous holiday schedule – available 1^st day!
• Company 401K contribution received starting Day 1 (for participants 21+ years old)
• Educational support, career development, and growth opportunities
• Job Security (we’ve never had a lay-off, even during the pandemic)
• Flexibility, including hybrid schedules! Business hours 8am-4:30pm
• Comfortable, family-oriented culture, with an emphasis on work life balance
• Unlimited Volunteer Time Off opportunities (so you can assist in serving our communities)
• Fulfilling opportunities that align with your career path and our business needs

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