Nicole Jolicoeur Business Insurance Assistant Account Manager

About:

As a business insurance assistant account manager, Nicole specializes in business insurance, specialty insurance, and customer service.

Experience:

With 10+ years of experience, Nicole produces summaries, certificates, policies, and proposals within designated timelines while identifying cross-sell and up-sell opportunities for the Specialty team. She also manages renewal processes, handles nonrenewals and cancellations, and validates audits. Nicole provides prompt, attentive service to ensure positive experiences and build lasting relationships.

Prior to Lawley, Nicole built a strong foundation in insurance and customer service, starting in auto customer support and later serving as an underwriting assistant focused on property inspections. This experience has provided her a well-rounded understanding of client needs and internal operations.

Education:

Nicole earned an associate’s degree from Niagara County Community College.

Community and Pro Bono:

Nicole serves as a volunteer for 716 Paws, a local dog rescue.