Kayla Bernard Employee Benefits Client Service Specialist

About:

As an employee benefits client service specialist, Kayla specializes in insurance marketing,
group health insurance, and customer service.

Experience:

With 5+ years of experience, Kayla ensures successful client relationships and serves as a liaison between clients and carriers on the enterprise team. With the support of an account executive, she manages a book of business, conducts plan analysis and proposal preparation, processes enrollment applications, and oversees renewal packages.

Prior to Lawley, Kayla held various customer service and account management roles, gaining experience with ancillary products as well as group, individual, and Medicare insurance. Kayla joined Lawley when Shoff Darby Insurance Agency merged with Lawley in 2023.

Accreditations:

Kayla holds a Life, Accident, & Health license.

Education:

Kayla earned a bachelor’s degree from Southern Connecticut State University.