Amanda Wiltsie Client Service Specialist Team Coordinator

About:

As a client service specialist team coordinator, Amanda
specializes in employee benefits, claims, and customer service.

Experience:

Amanda provides guidance and support to team members, assists with onboarding and training, and helps foster a collaborative and accountable team environment. She also supports reporting, special projects, and client communications while managing a book of business and helping ensure high service standards and client retention.

Previously, Amanda was a client service specialist on both the Key and Signature teams at Lawley.

Prior to Lawley, Amanda spent more than a decade in customer service roles, gaining deep expertise in healthcare products, patient benefits, insurance verification, and claims processing, experience she now brings to her role at Lawley.

Education:

Amanda earned an associate’s degree from Erie Community College.