Alicia Baker Technology Implementation Specialist

About:

As a technology implementation specialist, Alicia specializes in employee benefits,
training, open enrollment, claims quality assurance, and customer service.

Experience:

Alicia is skilled in developing relationships with clients to understand their technology needs. She is able to connect needs with the capabilities of administrative platforms. She assists with configuration, implementation, and improvements. Alicia was previously an employee benefits technology configuration analyst.

Prior to Lawley, Alicia held roles at UnitedHealthcare, Highmark Blue Cross Blue Shield of Western New York, and Aither Health.

Education:

Alicia earned her associate’s degree from Onondaga Community College.